INC Knowledge Base

INC FAQs

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INC Knowledge Base

INC FAQs: CARE

  • Political evacuation

If the officials of the country you are temporarily residing or visiting recommended that you should leave the country.

If there is an increase in Political instability that places you in physical danger that requires crisis evacuation (Civil Commotion, Insurrection, Rebellion, Revolution and/or Coup d’Etat).

If you are expelled or declared as persona non grata in the country you are located

  • Conflict evacuation

There is an increase in conflict in the country where you are located that places you in physical danger

Acts of Terrorism, Strikes, Riots or civil commotion in the country where you are in.  

  • Natural Catastrophe

If there is a Natural catastrophe occurring in or in close proximity to the country where you are located.

Natural Catastrophe means the widespread disruption of human lives by disasters such as flood, tsunami, fire, hurricane, earthquake, volcanic eruption and landslide or other natural catastrophe or event.

It means a violent uprising of citizens in resistance to their government.

It means a substantial violent uprising by a group of persons assembled together and acting with common purpose of religious, ideological or political intent.


Note that this figure is measured without network overhead (like HTTP headers).

It means the overthrow of a regime or political system by its citizens.

It means a violent disturbance by a group of persons assembled together for a common purpose which threatens the public peace.  

It means a work stoppage to enforce demands made on an employer or to protest against an act or condition.  

It means an act or series of acts, including the use of force or violence, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organisation(s), committed for political, religious or ideological purposes including the intention to influence any government and/or to put the public in fear for such purposes.  

It means declared or undeclared hostile action between two or more nations or states.  

We, Our, Us means the Insurer.
You, Your means the Insured (the policyholder) as named in the Schedule.  

Civil war is a hostile contention by armed forces carried on between opposing citizens or subjects of the same country or nation.

It means the failure and/or inability of the authorities to uphold law and order due to political change and includes Civil Commotion, Insurrection, Rebellion, Revolution and/or Coup d’Etat.

It means an Expatriate Crisis Evacuation and/or a National Crisis Evacuation.  
Expatriate Crisis Evacuation means the necessary transport from the Host Country (or from the region of the Host Country in which the Insured Person(s) is located) of a Insured Person(s) who is not a national of the Host Country to the place considered by Emergency Response Provider to be the nearest place of safety or their Resident Country, caused by or relating to the Insured Event(s).

It is deemed to be for a period of up to 21 consecutive days outside an Insured Person (s) Country of Assignment  

It means the cost of travel out of or within the Host Country by the most appropriate mode of transport in the prevailing circumstances of the Crisis Evacuation

This benefit will cover the costs of the necessary transport from the country where you are located to the nearest place of safety or back to your home country.  

There is also cover for the additional costs you incurred for travel, accommodation, relocation expenses and other reasonable costs.  

Additional Costs means the reasonable costs and expenses incurred by You or on Your behalf or on behalf of the insured person with the prior approval from the Emergency response provider.  

No, there is no additional cost for this benefit. This is part of your exclusive INC membership.

 

The policy covers Earning Expenses incurred by you following a crisis evacuation during the period of the policy once it is determined that the event is covered under the sections of the policy and is subject to the sub limit of the schedule.

Country of resident is the country in which You, as an Insured person normally resides and of which you, as the insured person as permanent citizenship or is a permanent resident, or the country in which you as the insured person is residing on an overseas employment assignment but which is not the country of assignment while the Country of assignment means the country or countries, as laid out in your Schedule in which you as an insured person is located during the period of the policy for the reasons of their employment with You.

It means the emergency response company appointed by Us on the recommendation of Emergency Response Provider.

1. the return of an Insured Person(s) to the Host Country following a Crisis Evacuation; or

2. the dispatch of alternative Insured Person(s) to the Host Country provided that the total number of Insured Person(s) involved in any such Relocation does not exceed the total number subject to the Crisis Evacuation.

It means the costs, up to the sub-limit specified in Item in the Schedule, of initial assessment and specialist advice in preparation for Relocation.

It means the cost of economy class fares on any licensed common carrier operating from a published timetable in the course of Relocation, provided always that such costs and expenses so incurred shall not be payable where incurred beyond a period of one hundred and twenty days from the completion of the Crisis Evacuation.  

It means specialist advice on necessary safety and/or security and/or emergency measures and/or to facilitate a Crisis Evacuation.  

INC FAQs: Alerts

10 different general threat categories are utilized:

  • International Relations
  • Insurgency, Guerilla and Civil Warfare (IGCW)
  • Terrorism
  • Civil Unrest
  • Crime
  • Kidnap, ransom, extortion, and piracy
  • Environment and health
  • Political Risk
  • Business Risk
  • Infrastructure

The speed depends on each individual case as it is dependent upon:

  • The nature of the message
  • The reliability of the source


INC delivers rapid local information on natural disasters, terrorist attacks, civil unrest, epidemic outbreaks, traffic incidents, and other threats faced by international travelers. INC is dependent on mobile infrastructure, but always use dual channel (push notifications and SMS) for important messages when a user is traveling abroad.
The principle that INC by Insured Nomads operates by is that if it is critical information, an initial message should be published and sent to clients in the affected region within 5-15 minutes from when a source initially reported on the particular incident.


INC is able to do this due to the integrated information mining system, message publication system, and its highly automated process. Sometimes robot publication is used where the time between source input to message (SMS, push notification) publication and send-out is required to be short and where the source is highly credible, such as automated tsunami warnings.

Our system (built and powered by Safeture) is a proprietary and advanced solution that continually scans thousands of sources for information. An adaptive AI will filter out most of the noise immediately and only forward relevant information. When it detects an event taking place, it collects associated information, creates an information package, and through our platform flags this to Safeture’s team of analysts working 24/7/365. The analysts then receive information on how to prioritize event publication, and to professionally gauge how reliable the event being reported is.

The app uses approximately 1 Mbyte/month (30kbyte/day) of data in background mode. The sent data depends on many factors including how much the App user moves, what app platform is used, the number of issued alerts, etc.


Note that this figure is measured without network overhead (like HTTP headers).

It depends on the nature of the alert. If a significant change occurs to the situation then the team will publish an update. Significant change can be everything from a new area affected since the last update or increase in damage. Sometimes there may be as many as 10 separate updates/messages for one incident.

When your app is offline it will still have access to the latest alerts, up until the point when it went offline. Once it goes back online you will quickly receive all missed updates.

All alerts are sent as push notifications to the app directly on your smartphone, provided that you enabled location service and notifications in your phone settings. When you are traveling abroad you will receive all high-risk alerts via SMS in addition to the push notification, to ensure you are informed even when you might not be connected to the internet.

To receive any kind of alerts you must:

  • Enable Service in your app by going to Privacy.
  • Enable Location Services on your device (Phone settings) and all location and notification permissions for the app, by going to your Phone settings and Notifications.

The system will continue trying to send the SMS to the app user’s phone for at least several hours and sometimes days. The system will flag for the Risk Manager that the phone has not been reached.

To learn more about a specific alert, please send a request to support@safeture.com

No, app users should not reply to any SMS issued by the system. However, they can reply to SMS sent by Risk Managers from the web portal by clicking on the link in the SMS. Sometimes the user can reply, but it should not be used because the reply is not guaranteed to reach the Risk Manager.

Simply respond according to the instructions or details in the specific message.

INC Knowledge Base

INC FAQs: Battery and network/internet usage

No. Although use and battery consumption can vary between individual devices, the app and the system has been optimized to keep good battery life, while at the same time offering good location tracking. Typically, the app only consume a few percent of battery per day, when in background mode. This is much less than most other popular applications such as Facebook etc.

The app consumes approximately 1 MB of data per month, for alerts/push notifications.

Yes. However, the app keeps all previously viewed information locally on your phone and it will be available while offline. Some communication can still occur via SMS. You will of course still be able to receive SMS from the INC platform.

The app keeps all previously viewed information locally on your phone and it will be available while offline. Alerts and push messages will however not be available.

INC Knowledge Base

INC FAQs: Content & Information

Information is gathered from 196 countries and thousands of sources around the clock. This is mainly done through Safeture’s information mining system that handles and filters thousands of sources in real-time.
The information is reviewed and evaluated 24/7/365 by analysts and experts after which the relevant information is distributed to the users. We continuously rate the sources on credibility and relevance, and experts make the final assessment based on an advanced algorithm that helps us to sift and evaluate.

  • News (International and Regional)
  • Seismological institutes
  • Meteorological agencies
  • Departments of Foreign Affairs
  • Other Government Agencies
  • Social Networks and forums (Crowdsourcing)
  • Aid organizations and other NGO’s
  • Meta-data aggregation
  • Health and Disease Surveyors
  • Strategic Partners
  • Social Media

Safeture has a number of security experts who validate all the information and use alternative sources for cross-validation of the main source. Furthermore, Safeture continuously rates the sources with regards to credibility and relevance, and experts make the final assessment based on an advanced algorithm that helps Safeture to sift and evaluate.
In addition, Safeture works closely with private security providers across the globe and have access to on-the-ground information from these partners for conducting the analysis and reporting.

Country profile information is constantly updated and reviewed. In general:
Important information such as the “Threat Assessment” section is updated within days of a significant change.
Less critical information, such as “Cultural Do’s and Don’ts” and “Geography“, is generally reviewed and updated on a quarterly basis.
Alerts, warnings, and advisories are always published as near real-time as possible.

To obtain valid medical information, Safeture uses sources such as:
International medical institutes and organizations
Region-specific or local organizations
In some medical sections, there are clear references to specific sources such as the WHO or CDC.

INC Knowledge Base

INC FAQs: Location Features

The INC app uses Global Positioning System (GPS), WiFi information, travel bookings, mobile network routing information, and cellular base station information to determine the app’s location. The location is continuously uploaded to Insured Nomads servers, depending on internet access and location service settings on your device. The location is used to determine which alerts to send to your device. It can also be used to allow your Insured Nomads to locate you in case of emergencies. In order for the app to locate the user, the app works best when it can run freely in the background.
On iOS, this means that you should not “swipe-kill” the app since this will lead to more irregular location reports. Push notifications will however still work.
On Android, some models and apps shut down apps that run in the background or have not been opened for a few days, via so-called battery optimizers. Users should try to override these optimizations, since they would lead to locations not being reported, and push notifications will not be shown at all.

While having Service enabled, your app will send locations to Insured Nomads and you will also be eligible for alert notifications. If Service is disabled you will be invisible to the system and the system will not send or receive any information, unless the location data comes from a different source such as travel booking information.

It is not possible to see your location history and travel patterns. You can limit your positioning from exact positioning to country-level positioning through the “Privacy”-settings in the app.

Yes, go to the Privacy tab to disable “Exact Positioning”. This will send all future location reports on a country-level instead of sending your exact location. You will only receive alerts based on the country you are currently in.

Go to the Privacy tab and disable “Service”.


Note that the above action will disable receiving Alerts as well.

When the app is kept in the background, your location will be updated around once every hour. This will keep battery consumption at a relatively low level, but still, keep the app updated to make sure you receive relevant Alerts close to your location. The location will be updated more frequently if you are traveling or if you are using the app actively.


Note that to save battery, today’s mobile operating systems try their best to make sure apps do not run too much in the background. This might lead to irregularities in the location reporting, which is why we constantly adapt our services to avert these issues. Once you start moving or traveling, the app will normally send more frequent location reports again, compared to when the user stays around the same location.

The accuracy of location reporting mainly depends on whether the app can get proper satellite coverage. Problems might occur, either when being indoors or close to tall buildings. There are other factors that influence accuracy as each device’s GPS accuracy may differ.


Other apps might have better accuracy (down to a few meters) by enabling a constant GPS flow. However, these apps will drain your phone’s battery fairly quickly. Normally, INC gets an accuracy of around 100m to keep the battery consumption at a low level, and in order to ensure a good balance between accuracy and battery consumption.

While the phone is open for Wi-Fi networks, the location might be determined from a global database of Wi-Fi locations. These locations might not be accurate at all times, due to Wi-Fi access points being physically relocated, which may render the location obsolete. However, allowing Wi-Fi connections usually improve location data.

Your latest location sent to the servers will be shown, but no updates will be sent until the app goes online again.

The location accuracy will be most accurate when the phone has a clear view of the sky. While being indoors might not be perfect, the phone should in most cases get valid location information from a Wi-Fi or cellular network.

No, when the app is kept in the background it will only consume a minimal amount of battery.

Smart throttling dynamically adjusts the polling rate of an app user’s location by detecting whether the phone is stationary or in transit. If the phone is stationary, it does not update the location as frequently as when the phone is in transit, where frequent location updates are more eligible. Moreover, each time you open the app it will do a single shot, highly accurate, location request.

Risk Managers can only see an app user’s most recent report location, in the Web Portal. It is not possible to access an archive or log of your movements in the system due to privacy and data protection reasons.

Yes. This is done by disabling Exact positioning in the Privacy tab  in the app. This will make all future location reports only send country-level location. To reactivate it, simply enable the switch again.