INC FAQs: Alerts

10 different general threat categories are utilized:

• International Relations
• Insurgency, Guerilla and Civil Warfare (IGCW)
• Terrorism
• Civil Unrest
• Crime
• Kidnap, ransom, extortion, and piracy
• Environment and health
• Political Risk
• Business Risk
• Infrastructure

The speed depends on each individual case as it is dependent upon:

• The nature of the message
• The reliability of the source

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INC delivers rapid local information on natural disasters, terrorist attacks, civil unrest, epidemic outbreaks, traffic incidents, and other threats faced by international travelers. INC is dependent on mobile infrastructure, but always use dual channel (push notifications and SMS) for important messages when a user is traveling abroad.
The principle that INC by Insured Nomads operates by is that if it is critical information, an initial message should be published and sent to clients in the affected region within 5-15 minutes from when a source initially reported on the particular incident.

INC is able to do this due to the integrated information mining system, message publication system, and its highly automated process. Sometimes robot publication is used where the time between source input to message (SMS, push notification) publication and send-out is required to be short and where the source is highly credible, such as automated tsunami warnings.

Our system (built and powered by Safeture) is a proprietary and advanced solution that continually scans thousands of sources for information. An adaptive AI will filter out most of the noise immediately and only forward relevant information. When it detects an event taking place, it collects associated information, creates an information package, and through our platform flags this to Safeture’s team of analysts working 24/7/365. The analysts then receive information on how to prioritize event publication, and to professionally gauge how reliable the event being reported is.

The app uses approximately 1 Mbyte/month (30kbyte/day) of data in background mode. The sent data depends on many factors including how much the App user moves, what app platform is used, the number of issued alerts, etc.

Note that this figure is measured without network overhead (like HTTP headers).

It depends on the nature of the alert. If a significant change occurs to the situation then the team will publish an update. Significant change can be everything from a new area affected since the last update or increase in damage. Sometimes there may be as many as 10 separate updates/messages for one incident.

When your app is offline it will still have access to the latest alerts, up until the point when it went offline. Once it goes back online you will quickly receive all missed updates.

All alerts are sent as push notifications to the app directly on your smartphone, provided that you enabled location service and notifications in your phone settings. When you are traveling abroad you will receive all high-risk alerts via SMS in addition to the push notification, to ensure you are informed even when you might not be connected to the internet.

To receive any kind of alerts you must:

• Enable Service in your app by going to Privacy.
• Enable Location Services on your device (Phone settings) and all location and notification permissions for the app, by going to your Phone settings and Notifications.

The system will continue trying to send the SMS to the app user’s phone for at least several hours and sometimes days. The system will flag for the Risk Manager that the phone has not been reached.

To learn more about a specific alert, please send a request to support@safeture.com

No, app users should not reply to any SMS issued by the system. However, they can reply to SMS sent by Risk Managers from the web portal by clicking on the link in the SMS. Sometimes the user can reply, but it should not be used because the reply is not guaranteed to reach the Risk Manager.

Simply respond according to the instructions or details in the specific message.