How do I submit a claim?

World Explorer: As soon as you know that you are ill/injured, contact us through the INC app, global medical assistance numbers, or via email (support@pointcomfort.com). Please allow up to 30 days for support to review your claim.

All claims must be filed within 60 days of the date the expense is incurred.

World Explorer Guardian: You may contact the Nationwide Plan Administrator online at: https://cbpconnect.com
Customer Service: Toll-free: (833) 682-8342 / Direct-dial: (727) 699-1101
Mailing Address:  Attention: Co-ordinated Benefit Plans, LLC
On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, FL 33623
Or E-mail your information to: NWTravClaims@cbpinsure.com, or Fax to: 800-560-6340

IMPORTANT

‍To facilitate prompt claims settlement, You will be asked to provide proof of Your loss. Therefore, be sure to obtain the following as applicable:

1.) For medical claims – detailed medical statements from treating physicians where and when the accident or Sickness occurred as well as receipts for medical services and supplies;

2) For trip delay claims – a statement from party causing delay and receipts for expenses;

3.) For cancellation/interruption claims – Your travel invoice, the cancellation or interruption date, original unused tickets/vouchers, the travel organizer’s cancellation clause with regard to nonrefundable losses. You will also be asked to provide proof of payment.