How to File a Claim
How to File a Claim
Claims Inquiries:
Travel Medical Plan
If you need to file a claim regarding your Travel Medical Insurance plan:
Submit a Claim: Insured Nomads Claims Portal
Email: aciclaims@acitpa.com with this document filled out: ACI Claims Intake Form
Claims Assistance Phone: +1 610 293 9229 / toll free +1 888 293 9229 in the USA
IMPORTANT:
To facilitate prompt claims settlement, You will be asked to provide proof of Your loss. Please obtain the following + your policy confirmation documents:
For medical claims – we will require detailed medical statements from treating physicians where and when the accident or Sickness occurred as well as receipts for medical services and supplies.
For more details on the claims process, required documentation, and reimbursement timelines, please visit our Claims FAQ.
All claims must be filed within 60 days of the date the expense is incurred.
Trip Protection Plan
If you need to file a claim regarding your Trip Protection plan:
Submit a Claim: Insured Nomads Claims Portal
Email: aciclaims@acitpa.com with this document filled out: ACI Claims Intake Form
Claims Assistance Phone: +1 610 293 9229 / toll free +1 888 293 9229 in the USA
For more details on the claims process, required documentation, and reimbursement timelines, please visit our Claims FAQ.
All claims must be filed within 60 days of the date the expense is incurred.
IMPORTANT:
To facilitate prompt claims settlement, You will be asked to provide proof of Your loss. Please obtain the following + your policy confirmation documents:
For trip delay claims – a statement from party causing delay and receipts for expenses;
For cancellation/interruption claims – Your travel invoice, the cancellation or interruption date, original unused tickets/vouchers, the travel organizer’s cancellation clause with regard to nonrefundable losses. You will also be asked to provide proof of payment.
Health Insurance Claims
If you are currently have an Insured Nomads Health Insurance plan.
USA tel: +1 205 236 5117
Singapore tel: +65 3158 2129
France tel: +33 (1) 76 46 10 19
Email: click here
Claims App & Portal: click here
World Explorer Plans
Please reach out to members@insurednomads.com with the following information and we will forward your claims request to our Claims Administrator:
- Policy ID
- Date of Incident
- Travel Dates
- Proof of Travel
- Airline receipt
- Hotel receipt, etc.
- Expense bills for reimbursement
- Medical notes or Doctor’s notes
- Final amount requested
Alternatively, you can reach out directly to nwtravclaims@cbpinsure.com (U.S. residents) or travelclaims@pointcomfort.com (non-U.S. residents) with the same information and cc members@insurednomads.com.
Claims Inquiries:
Insured Travelers Med+ and Annual Multi
If you need to file a claim regarding your Travel Medical Insurance plan:
Submit a Claim: Insured Nomads Claims Portal
Email: aciclaims@acitpa.com with this document filled out: ACI Claims Intake Form
Claims Assistance Phone: +1 610 293 9229 / toll free +1 888 293 9229 in the USA
IMPORTANT:
To facilitate prompt claims settlement, You will be asked to provide proof of Your loss. Please obtain the following + your policy confirmation documents:
For medical claims – we will require detailed medical statements from treating physicians where and when the accident or Sickness occurred as well as receipts for medical services and supplies.
For more details on the claims process, required documentation, and reimbursement timelines, please visit our Claims FAQ.
All claims must be filed within 60 days of the date the expense is incurred.
Insured Travelers Trip Protection
If you need to file a claim regarding your Trip Protection plan:
Submit a Claim: Insured Nomads Claims Portal
Email: aciclaims@acitpa.com with this document filled out: ACI Claims Intake Form
Claims Assistance Phone: +1 610 293 9229 / toll free +1 888 293 9229 in the USA
For more details on the claims process, required documentation, and reimbursement timelines, please visit our Claims FAQ.
All claims must be filed within 60 days of the date the expense is incurred.
IMPORTANT:
To facilitate prompt claims settlement, You will be asked to provide proof of Your loss. Please obtain the following + your policy confirmation documents:
For trip delay claims – a statement from party causing delay and receipts for expenses;
For cancellation/interruption claims – Your travel invoice, the cancellation or interruption date, original unused tickets/vouchers, the travel organizer’s cancellation clause with regard to nonrefundable losses. You will also be asked to provide proof of payment.
Health Insurance
If you are currently have an Insured Nomads Health Insurance plan.
USA tel: +1 205 236 5117
Singapore tel: +65 3158 2129
France tel: +33 (1) 76 46 10 19
Email: click here
Claims App & Portal: click here
World Explorer Plans
Please reach out to members@insurednomads.com with the following information and we will forward your claims request to our Claims Administrator:
- Policy ID
- Date of Incident
- Travel Dates
- Proof of Travel
- Airline receipt
- Hotel receipt, etc.
- Expense bills for reimbursement
- Medical notes or Doctor’s notes
- Final amount requested
Alternatively, you can reach out directly to nwtravclaims@cbpinsure.com (U.S. residents) or travelclaims@pointcomfort.com (non-U.S. residents) with the same information and cc members@insurednomads.com.